RESQ
A roadside assistance and dispatch platform built to connect customers, field technicians, payments, live tracking, and operational teams through mobile apps and a web dashboard.
Overview
RESQ is a roadside assistance platform that enables customers to request emergency vehicle services from a mobile application. The platform also includes native mobile apps for field technicians and a web dashboard for the company to receive requests, manage operations, assign teams, process payments, and track locations in real time.
The Challenge
Roadside assistance operations require fast coordination between customers, support teams, field technicians, payments, and location tracking. Without a connected digital platform, managing requests and dispatching teams can become slow and difficult to monitor.
The Solution
RESQ was designed as a connected platform with a Flutter customer app, native technician apps, and a web dashboard. Customers can request services and pay through the app, while the company can manage requests, track customer and technician locations, and dispatch the right team to the right location.
Technologies
Services
Platform Components
The platform includes a customer mobile app, native Android and iOS technician apps, a web dispatch dashboard, payment integrations, Google Maps tracking, and a microservices-based backend.
Customer App
Customers can request tire service, fuel delivery, tow truck support, electric vehicle battery charging, and small battery replacement directly from the mobile app.
Technician App
Field technicians use native Android and iOS applications to support assigned roadside assistance requests and handle service operations on-site.
Dispatch Dashboard
The web dashboard allows the company to receive requests, monitor request status, assign teams, view locations, track operations, and manage service payments.
Payments & Tracking
RESQ supports service-based payments through Stripe and Apple Pay. The platform also includes live tracking for both the customer location and the field technician location.
Visual Gallery
Click any image to view it full size.
Business Value
Enabled a complete digital flow for roadside assistance from service request to on-site delivery.
Connected customers, field technicians, and operations teams through one integrated platform.
Integrated Stripe and Apple Pay for service-based payments with per-service pricing.
Provided live tracking for both customer and technician locations throughout each service request.
Want to See More?
Contact us to discuss your specific industry and see relevant examples.
Contact Us